Puppy Health Guarantee

Crockett Pups guarantees the puppy is free of hereditary defects to the best of our knowledge. All our puppies come with the option of a 12-year guarantee against life-threatening congenital/genetic defects and debilitating disease which is activated when these two qualifications are met:

Because your dog’s diet is crucial to their overall well-being and longevity, we encourage you to feed your dog either of the dog foods we recommend – TLC Whole Life or Health Extension – for the life of your dog. We believe in the quality of these foods so much that we’ve incentivized them in our Health Guarantee. We know each dog is unique and there is no such thing as a one-size-fits-all dog food, so we are thrilled to recommend a variety of sizes, flavors and preparations with TLC or Health Extension.

After the first year of ownership, with proof of Pet Insurance for at least the first 6 months of puppy ownership and regular/ongoing purchase through the dog food company’s website using the Crockett Pups code which provides both a discount and the proof of purchase required (either TLC Whole Life or Health Extension dog food), Crockett Pups will pay copays/deductibles not covered by your insurance for actual incurred expenses for health issues covered by our Health Guarantee as follows:

During the first year of puppy ownership, we will issue a credit of 100% of the remaining purchase price towards the purchase of another puppy OR give a cash reimbursement up to 100% of your puppy’s remaining purchase price.

During years 2-5 of puppy ownership, we will issue a credit of 75% of the remaining purchase price towards the purchase of another puppy OR we will give a cash reimbursement of up to 50% of your puppy’s remaining purchase price.

During years 6-8 of puppy ownership, we will issue a credit of 50% of the remaining purchase price towards the purchase of another puppy OR will give a cash reimbursement up to 25% of your puppy’s remaining purchase price.

During years 9-12 of puppy ownership, we will issue a credit of 25% of the remaining purchase price towards the purchase of another puppy (no cash reimbursement).

          Any credit issued will remain valid for up to 2 years from issue date.

Without Pet Insurance, our full Health Guarantee is null and void and no cash reimbursements will be given in any case after the first year of ownership. However, with proof of regular/ongoing purchase through the dog food company’s website using the Crockett Pups code which provides both a discount and the proof of purchase required (either TLC Whole Life or Health Extension dog food), in the event of life-threatening or debilitating congenital diseases or death, Crockett Pups will issue credit good for up to 2 years towards a new Crockett Pups puppy as follows:

During the first year of puppy ownership, we will give a 100% (of the original or remaining purchase price of the puppy) credit towards the purchase of a new puppy OR up to 100% of the purchase price in cash reimbursement for actual medical expenses incurred for issues covered by this Health Guarantee.

During years 2-5 of puppy ownership, we will give a 50% (of the original or remaining purchase price of the puppy) credit towards the purchase of a new puppy.

During years 6-8 of puppy ownership, we will give a 25% (of the original or remaining purchase price of the puppy) credit towards the purchase of a new puppy.

During years 9-12 of puppy ownership, we will give a 10% (of the original or remaining purchase price of the puppy) credit towards the purchase of a new puppy.

          Any credit issued will remain valid for up to 2 years from issue date.

• All cancers
• Allergies of the puppy
• Skin conditions due to allergies (environmental, products, food)
• Diabetes
• Dog food/treats; prescription dog food/treats/probiotics, etc.
• Hip issues due to overworked or overweight young dogs
• Problems related to parasite infestation (beyond the first licensed veterinarian visit)
• Issues due to human neglect or irresponsible care
• Accidental injury or death
• Dog’s final personality/temperament
• Final coat type/shedding
• Hypo-allergenicity
• Color (Pups can fade as they age.)
• Final eye color of dog (Eye color can change from birth until up to 6 months of age.)
• Height/weight
• Results of genetic testing
• Removal of deciduous (baby) teeth
• Re-administration of vaccinations already given by Crockett Pups
• Anaphylactic shock, seizures, or allergic reactions caused by vaccinations given after the puppy leaves our care (This can be caused by issues like poor vaccination storage, over-vaccination, etc.)
• Grade 1 and Grade 2 luxating patellas (these often resolve on their own)
• Pre- or Post-operative rehabilitation or therapies like water therapy, massage, etc.  
• Training (Training after adoption is the owner’s responsibility.)
• Necropsy or cremation
• Expenses incurred by other animals or people who come in contact with the puppy

Many of these can be eliminated or alleviated through environmental or diet changes over which we have no control.

Our Health Guarantee covers congenital issues and is not a replacement for Pet Insurance, which we highly recommend. Experiencing the full benefits of our 12-year Health Guarantee is contingent on your purchase of Pet Insurance for your puppy for at least the first 6 months of ownership of the puppy and feeding one of our recommended foods regularly. Our Health Guarantee does not cover the costs of problems related to accidents. For covered illness/disease, this Health Guarantee does not cover costs in excess of the purchase price of the puppy and does not include the cost of services, products, taxes, etc.

Our Health Guarantee takes a secondary position to your insurance policy. We will pay deductibles and copayments for costs we cover within the limits of this Health Guarantee.

After the first year of ownership to take advantage of our 12-year Health Guarantee and make a request for cash reimbursement or credit under this Health Guarantee, you must provide Crockett Pups with proof of Pet Insurance coverage on this puppy for at least the first 6 months of ownership from either Fetch or Trupanion, or another major reputable licensed pet insurance company. If your Pet Insurance is cancelled before the first 6 months of puppy ownership is complete, the cash reimbursement options of this Health Guarantee will be null and void after the first year of puppy ownership.

After the first year of ownership, if you cannot provide proof of Pet Insurance coverage, but can provide proof (through purchase using our code) that you regularly feed your puppy one of our preferred foods, a percentage of credit towards another puppy from Crockett Pups may be given as outlined in this Health Guarantee, but no cash reimbursement will be given.

While we make our best-guess estimates, results in hybrid dogs can be difficult to predict with accuracy so we cannot guarantee final weight, height, coat type, color, amount of shedding, etc.

Results of canine genetic testing can vary extensively, with puppies within the same litter from the same parents testing differently. Due to vague results and general inaccuracies as stated by canine DNA testing companies, we are not able to guarantee canine DNA test results.

If your dog has not been spayed or neutered by 12 months old, this entire guarantee will be null and void. It is the Buyer’s responsibility to send us an electronic copy of the spay/neuter invoice from a licensed veterinarian when the procedure is complete. Proper licensed veterinarian documentation will be required in the event you want to redeem our Health Guarantee.

The limits of the Health Guarantee are related to the purchase price of the puppy only. The “purchase price” of a puppy is the initial price paid. The remaining purchase price is the initial purchase price of the puppy minus any reimbursements that have already been given under this Health Guarantee producing the updated “remaining purchase price” of the puppy. The purchase price does not include the price of training, delivery charges, taxes, toys, treats, or other products purchased at the time of adoption.

Proof of Pet Insurance must be provided and must show coverage from the date owner takes possession of the puppy.

The puppy owner has 30 days after the initial vet visit addressing a medical issue to notify Crockett Pups and to submit required veterinarian notes, diagnoses, receipts, etc. to claim this Health Guarantee. 

The idea of “puppy ownership” refers to you taking possession of your puppy on Adoption Day from Crockett Pups.

“Preferred Dog Foods” refers specifically to TLC or Health Extension dog food brands.

Important Note: You will need to purchase the food from these companies using the links provided to receive the discounts for Crockett Pups Forever Families and for the purchases to qualify towards our 12-Year Health Guarantee. Our partnership with these companies has allowed us to offer this amazing 12-Year Health Guarantee. If you do not use our links, the dog food purchase will not count towards our 12-year Health Guarantee as we will not have a record of your purchase provided from these companies. This means you must purchase your dog food only through these links and not from another online store that sells dog food. We cannot accept personal receipt records of these purchases through other avenues than the links we have provided for you. 

Every facet of this Health Guarantee is null and void if the puppy owner, family members of the puppy owner or friends of the puppy owner engage in public defamation, libel, slander, etc. against Crockett Pups, its family network, or its affiliates.

Our puppies are bred with the intention of being only family pets, and not as breeding, show, or service dogs. Therefore, we do not provide codes or information necessary to register for various breed organizations. Many of our puppies have gone on to be trained to become excellent service or companion dogs, but we do not guarantee a dog or breed to be used as a companion/service dog.

In regard to occasional necessary updates to our Health Guarantee, the owner is limited to the terms and conditions of the version of the Health Guarantee under which the puppy was purchased from the date puppy ownership began. 

Our Health Guarantee is to the original owner of the puppy and is not transferable to a new owner. If any Crockett Pups’ dog is resold or gifted to another home at any point, the spay/neuter contract is still active, but our Health Guarantee is no longer in effect.

If you have any questions about our Health Guarantee, please contact us at team@crockettpups.com.